Help Center

RukaPay is a mobile platform that allows you to pay for goods and services using QR codes, USSD, or the RukaPay app.

For most services, no account is required. Just scan the merchant's QR code or dial the USSD code and follow the prompts. However, signing up gives you access to your payment history and loyalty rewards.

Yes, RukaPay uses bank-grade encryption, multi-layer authentication, and real-time transaction alerts to ensure your security.

Most consumer payments are free, but certain services (like sending funds to another person or account withdrawals) may have small fees.

You'll receive an SMS and/or app notification immediately after a successful payment.

Please contact RukaPay support immediately with your transaction ID. We'll resolve most issues within 24–48 hours.

Yes. You can use our USSD service by dialing the RukaPay code on any mobile phone.

Contact support right away with the transaction ID. We'll investigate and assist with reversals where possible.

Yes. If you have an account, you can view your transaction history on the RukaPay app or website.

Yes! Our loyalty program offers points for frequent users which can be redeemed for airtime, discounts, or cashbacks.

RukaPay is a digital payment platform that allows you to accept payments securely through QR codes, USSD, POS, or mobile apps. It helps you manage transactions, get reports, and expand your payment options for customers.

You can register by visiting the RukaPay website or mobile app and submitting your business details. Alternatively, a RukaPay field agent can assist you with onboarding.

You'll need a valid business registration certificate, a national ID, and an active bank or mobile money account.

Customers can pay you using their phones by scanning your QR code, dialing your USSD code, or through our POS terminal (if applicable). You'll receive an instant confirmation once payment is successful.

You can view your transaction history via the RukaPay merchant dashboard or app. You'll also receive daily summaries by email or SMS.

Yes, minimal transaction fees apply depending on the payment method used. You can view the full tariff breakdown in your merchant portal.

Once you're approved, RukaPay provides a free digital QR code. For POS devices, you can request one via your dashboard or agent (a deposit may apply).

Yes, our merchant support team is available 24/7. You can reach us via the in-app chat, email, or by calling our toll-free line.

Use the dashboard's reconciliation feature or download daily/weekly statements to compare with your internal records.

Yes, you can manage multiple business locations from one account and monitor performance across branches.

An agent helps users and merchants register, withdraw cash, deposit funds, and resolve minor issues. They serve as RukaPay's representative in local communities.

Apply through the RukaPay website or visit our offices with your ID, a passport photo, and proof of address. Approval usually takes 48–72 hours.

You can help with:

Customer registration
Cash-in and cash-out
Merchant onboarding
Float management
Customer support

Yes, you need initial float (minimum UGX 100,000) to process withdrawals and deposits.

Agents earn a percentage on each transaction processed. A detailed commission structure is available in your agent portal.

We provide branded materials, training, a digital dashboard, and a dedicated agent support line.

You can transfer float via mobile money or bank deposit. Your dashboard lets you monitor balances in real time.

Immediately report any suspicious transactions through the agent hotline. Your safety and compliance are top priorities.

Yes. You can expand to more locations. Each will be registered under your master account.

Contact support to suspend your account and help you regain access securely.

1. Log In: Open the RukaPay app and log in with your credentials.
2. Go to Settings: Tap the settings icon (⚙️) in the top-left, then select Settings.
3. Account & Security: Within Settings, tap Account & Security.
4. Delete Account: Scroll down and tap Delete Account. A confirmation screen appears.
5. Confirm Deletion: Enter your pin and tap Confirm Delete. Your account and all data will be permanently removed.

Need help? Contact our support team.